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Workforce Australia

Behind every job search is a unique story, we’re here to provide the guidance, tools and support to help that story lead to lasting employment

Our Workforce Australia program is personalised to you

Working with you in a friendly and flexible way, our Workforce Australia service can help you move into meaningful employment faster.

If you are on income support and need more individualised support to find and keep a job, we meet with you face-to-face and tailor a Job Plan just for you. We help you prepare for and look for work, while you meet your mutual obligation requirements.

Looking for a job? We’re here to help

You have the option to select AKG as your Employment Services Provider under the Australian Government’s Workforce Australia program. Simply speak with Centrelink to make the request. Already with another provider? You can also transfer your services to AKG at any time.

What you can expect

Initial contact

At your first appointment, there are a few things we will need to do:

  • Sign any initial paperwork and consent forms
  • Look at a job plan and a customer support plan to ensure you have what you need to progress to employment
  • Complete your ‘Getting to Know You’ questionnaire in Connect. You can do this ahead of time using the instructions below.
  • Ensure you have the Workforce Australia service linked to MyGov.

It’s important that you check through your welcome pack to ensure you understand the service, know what support is available and how to get in touch if you need help.

Contact Us

Getting to know you

It is important for us to understand you as a person, not just someone who is looking for work. From the outset, we will get to know you by asking you about things such as:

  • Personal goals
  • Career goals
  • Skills and experience
  • Interests and hobbies that could link to a vocational pathway
  • Motivation
  • Circumstances that may impact your job prospects

These considerations help guide us to jointly set goals and actions. These are captured in your Individual Support Plan and will inform your Job Plan. Your Job Plan also identifies actions and activities to help fulfil your Mutual Obligation requirements.

Digital support

Connect is a customer platform that provides 24/7 resources and support for our customers, available online or via mobile and integrates with your service with us.

Connect has a range of features to help support your job search.

Work preparation and resources

Your Job Coach will:

  • Arrange a schedule of contact frequency and mode
  • Coordinate support with physical and mental health coaches and community health providers where required
  • Introduce you to suitable group activities
  • Check progress and update your Job Plan
  • Support you to identify and connect with activities to help meet your Mutual Obligation requirements and monthly Points Based Activation Target
  • Connect you with meaningful work and work like activities to improve employability skills and prospects

Assistance into work

  • Asking questions to Get Ready for Work to identify support requirements you might need so you can be successful
  • A focus on identifying roles you are most likely to succeed in informed by your co-designed Individual Support Plan
  • Access to work experience, activities and employment with our employer and community networks
  • Job tasters, Qualify and Prepare sessions from our Employer Business Centre teams
  • Send you job alerts and updates
  • Job fairs in person and on-line

In work support

Staying connected is an important part of our work to help you perform at your best in your new role – even if you find the job yourself. Your Individual Support Plan will detail how we do that best and might include:

  • An agreed phone call schedule for us stay in touch with both you and your new employer
  • Place of work visits both before and after to help you settle in
  • Onsite mentoring and mediation for you and your employer where needed
  • Specialised Health Coach support to identify problems or issues that might prevent you from staying in work
  • Connections to other community support services

Get started

When you join AKG Employment we’ll connect you with a consultant best suited to support your employment journey.

You and your employment consultant will meet face-to-face in the office closest to you.
In this meeting you will discuss your skills, experience and the kind of work you’re looking for.
Together, you will create a Job Plan that identifies employment opportunities.
You might also talk about additional activities such as training or short-term work experience to help get you into the workforce faster.
Your consultant will usually be able to refer you to opportunities available immediately in your area.
AKG delivers high quality employment, health and wellbeing, education and community services in suburban and regional areas across Australia including Brisbane, Sydney, Melbourne, Darwin, Adelaide, Hobart, Perth, Canberra.

Ensuring your safety and support

If you need help or support, our offices are a safe environment.
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